PPC Test Lifts Click-Thru Rates by Double Digits

At the end of January, I shared some pay-per-click advertising best practices along with a new PPC testing strategy we’re trying out here at FormSpring. Overall, the test proved very useful for determining winning ads, and helped us lift ad click-thru rates (CTR) by double digits for multiple keywords. And since we were taught to share growing up, we’ll even let you in on some of the results!

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CakeMail Now Integrates With FormSpring

CakeMail announced a new integration with FormSpring last week and wrote up a blog post describing how to get started using the new integration. For those not familiar with CakeMail, they are a white label email marketing platform that is designed specifically for interactive marketing agencies, software companies, and web firms looking for an easy way to add email marketing to their marketing initiatives.

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Five Minutes with Noah Coffey

In this weeks “Five Minutes With” we feature Noah Coffey, Software Developer. Noah recently joined the team at FormSpring and we are so glad to have him.  Please take a few minutes to get to know Noah.

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Meet Us at SXSW at the SXSBW Happy Hour

South by Small Business Web

This is our first time heading down to SXSW and we couldn’t be more excited.  Not only are we going to get to attend some great sessions at the Interactive portion of SXSW, we are also going to be hosting a great party with some of the most awesome web companies in our space.

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Service Update

FormSpring experienced an outage this morning for 9 minutes from approximately 6:33 AM to 6:42 AM EST.  We experienced no data loss.  Our main database server experienced a RAID failure, cutting off traffic to our main site and our form builder. The server technicians at our hosting company were able to quickly rebuild and restore our RAID array.  As of 6:42 AM EST all forms are back up and operating normally.

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How to Give Your Customers a Voice

When spreading the word about your product or service, do you let your customers get involved? If not, you should! It is easy to get caught up in trying to find external ways to “sell” your product or service that you forget about the internal sources that you already have. Your customers are the best source to use to help you acquire new customers. When using Social Media, Video, and Public Relations your customer’s voice is your largest asset.

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User Profile: Easy Web Recruitment

Easy Web Recruitment is the UK’s leading flat fee internet recruitment service. They can count some of the UK’s largest and most recognizable employers as clients, including Tesco, Canon, Nike & Thomas Cook.  It was great to talk with the Managing Director, Adrian McDonagh on how they use FormSpring.
FS: Tell us a little bit about your position with Easy Web Recruitment:
I am the Managing Director at East Web Recruitment and I also take the lead role in looking at software and systems to implement around our core services.
FS: How did you hear about FormSpring?
We previously used one of your competitors, but we were not entirely happy so we did an online search and found FormSpring via Google.
FS: How do you currently use FormSpring?
We use FormSpring to help us manage some of the large response recruitment campaigns we have.  The forms we build allow us to easily drill down through large candidate pools and focus on those that are most relevant.  We also use it for getting customers to register for our products and internal HR events.
FS: How has FormSpring solved a business/organizational issue?
We use FormSpring for about 10% of our campaigns.  That saves us over 50 hours of work per month making it the best employee I ever hired!
FS: What features do you find most helpful?
We think FormSpring is very easy to use.  It requires little training to get all of the staff to build forms.  The integration with other products is also a great feature.  We love how we have the ability to use the conditional logic so specific fields are displayed if the applicant chooses a certain answer.  We also like the smart routing feature where we can have certain forms emailed to a specific member of our staff depending on the answers chosen in the form.
FS: Any other tips/tricks/words of wisdom you would like to share with other users/readers?
The data reporting features are a great tool to have so you can get your customers involved.  With the ease of use of FormSpring, anybody will be able to use it!

Easy Web Recruitment is the UK’s leading flat fee internet recruitment service. They can count some of the UK’s largest and most recognizable employers as clients, including Tesco, Canon, Nike & Thomas Cook.  It was great to talk with the Managing Director, Adrian McDonagh on how they use FormSpring.

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Creating A Successful PPC Campaign

In the conversation of organic versus paid search, the latter can sometimes receive a bad rap. To the small business owner or novice marketer, paid search can be a scary subject with all the rumors of high cost, low ROI and click fraud. The truth is that paid search can be profitable and provide valuable data for your business if done correctly. You just have to have the right system in place.

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Service Update

FormSpring experienced an outage this morning for 33 minutes from approximately 5:38 AM to 6:11 AM EST.  We experienced no data loss.  Our load balancers went down, cutting off traffic, so forms could not be built, viewed or submitted.  As of 6:11 AM EST all forms are back up and operating normally.

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Keep Your Form from Becoming a Dead Zone

Using online forms for customer service is a great way to interact with your customers – if you are doing it the right way!  People often times shy away from submitting their information into an online form because they believe they are not contacting a real person and therefore they won’t be receiving a response, especially right away.
There are several key things for you to do so your online form doesn’t become a dead zone on your site.
Set Expectations:
First, place a short message above the form letting your customer know details about what will happen after they submit their information.  By being upfront about the level of service they can expect they will have a realistic time frame and won’t make assumptions about how the information will be processed.
Be Smart:
Make sure the form is being submitted to the correct person so that the form can be responded to.  Smart Routing allows the form to be routed to the proper person or team based on information that is selected in the form. For instance, if you have a lead generation form for three different regions, East Coast, Mid West and West Coast, you can route proper submissions to each areas sales manager. Making sure that the information is handled by the proper person and information can be acted upon much quicker.
Take Action:
Last, take action!  Make sure you stay true to your word and let customers know you are really behind that form and are ready to help them.
How We Do It
At FormSpring, above our customer support form we tell the customer that someone will contact them as soon as possible – always within 24 hours in our case.  We also give them other options of contacting us if they aren’t comfortable filling out the online form.  After the form has been submitted, a screen pops up telling them thank you and we will contact them right away just so they are even more confident that we will reply.
By following all of these key items your customers will trust that you will always reply when they fill out y our form and also decrease your chances of your form from becoming a dead zone.

Using online forms for customer service is a great way to interact with your customers – if you are doing it the right way!  People often times shy away from submitting their information into an online form because they believe they are not contacting a real person and therefore they won’t be receiving a response, especially right away.

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