New support forums and knowledge books
We launched a new support site last week, and hope you’ll be pleased with the resources that are now available. You can still just ask us a question directly, but there are a couple other things you might want to check out on the site.
Forums
We got rid of our old forum software and included new forums that integrate with the support system. The old software is great for forums that receive hundreds (or thousands) of posts per day across dozens of categories. But because forum discussion on the FormSpring site is centered primarily across support and feature requests and generally consists of shorter conversations, it seemed to make a lot more sense to use software that had a lot cleaner look and was much easier to use than the old software.
You might also be happy to know that the new forums don’t require you to setup a separate username and password to comment. You can still subscribe to forums via email or an RSS feed, but you won’t need to manage an additional login to do so.
Knowledge Books
We’ve also moved a lot of the FormSpring Admin and API documentation into knowledge books on the support site. The knowledge books organize all the information in a much cleaner fashion than before, and make it easy to search for answers to your questions.
You can also provide us direct feedback on the documentation by using the “Helpful” or “Not Helpful” links at the bottom of each page. We’ll review the feedback on a regular basis and try to tweak the content accordingly.
Thanks to HelpSpot for providing the software that the support site is based on. Please contact us, comment below, or post in the forums if you have feedback on how we can improve the support site.