Some of you may have seen a strange little icon showing up in the support area…and some of you may have even clicked on it.  If you have, you’ve noticed that it opens a live chat session with a member of the FormSpring team.

We are slowly introducing Live Chat support. Right now you will see it mainly in our support area to assist you as you are searching for help.  Our live chat is available Monday through Friday, normal business hours (9 AM-6 PM EST).

We are committed to providing the best possible support for our users and hopefully this is one more way in which you can reach us and get your problem solved.  You will be able to use this to get real-time answers, whether for pre-sales or support questions.  If for whatever reason no one is available, it will send you to our support request form, and you will be able to still submit a support request through our normal channels.

Check it out today and let us know what you think!

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This entry was posted on Thursday, November 6th, 2008 at 6:33 pm and is filed under New Products/Features. You can follow any responses to this entry through the RSS 2.0 feed. Both comments and pings are currently closed.