Archive for May, 2009

How to Use the Rich Text Editor

richtexteditor

On custom e-mails, description area fields and sections, FormSpring has a rich text editor that you can use to enhance your forms.  Often people ask us how to insert pictures, links, videos, etc. into their form, and the rich text editor is the way to do this.

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Online Surveys With New Matrix Field

One of the things that got burried last week in our weeklong series of Online Forms that Convert was the announcement of the new field types and specifically our new Matrix Field. The new Matrix Field allows you to quickly build online surveys and feedback forms, perfect for customer support follow ups, event feedback, and much more.

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Service Update

We wanted to provide a full update on the service problems that FormSpring experienced today.  On Tuesday, May 26, 2009 we experienced a number of outages over the course of approximately 2 hours that led to downtime of the FormSpring site, affecting your ability to build, view or submit forms. The first outage happened at 10:39am EST and intermittent outages or slowness continued until 12:42pm EST.

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Current Technical Problems

Update 12:40 (Eastern) You should be able to access your forms and the admin area. We reverted back to our old servers,  if you are having issues accessing the site use this IP Address http://66.135.60.102/. There might be a slight delay in everyone accessing the site due to DNS issues

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The Customer is Engaging…Now What?

We wrap up our 5 Day blog series with a look at what do with your customer once you have collected their information. This is written by Jason Gallic of Email Center Pro. Learn more about Jason and Email Center Pro below this post.

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Online Surveys That Convert

Today’s Post in our 5 Day Series is about Online Surveys That Convert, written by Kevin Makice of Hanapin Marketing. More about Kevin can be found below today’s post.

Creating an effective online survey is a difficult proposition. Most people on the Internet are already saturated with information and requests to interact. Getting a sufficient number of quality responses requires some forethought. Here are ten things to keep in mind when constructing a web survey.

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Creating Smart Order Forms

Today’s post in our “Online Forms That Convert” series is from James Paden of Xemion. More information about James can be found at the bottom of this post.

When creating online order forms, whether for a large corporation, a small business or a non-profit, there are three questions your visitors will always ask:

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Forms to use on PPC and SEO Landing Pages, how to design web forms that convert

Today’s post in our “Online Forms That Convert” series is by Joe Kerschbaum, a member of the PPC Hero team. More information about Joe can be found at the bottom of this post.

The contact form on your PPC and SEO landing page can make or break your conversation rate. The messaging on your landing page can be clear, concise and benefit-driven. The design can be attractive, simple and conversion focused. But if the contact form on this beautiful landing page is not strategically crafted to suite your core audience, you’re probably leaving money on the table.

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New Field Types

We just released a new version of our form builder, and are happy to announce seven new field types that should greatly enhance the ease of collecting and validating data online.

Name, Address and Phone Number Fields

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Building Good Web Forms

In our first post in our five day series for Online Forms that Convert, we want to revisit the basics of building good web forms. Throughout this series we will be talking about different types of forms like contact forms, surveys, and order forms, but today we will be talking about form building in general.

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