Keep up with the latest maintenance news on the FormSpring form builder. We updated this section quickly and timely to make sure you are aware of both scheduled and unscheduled maintenance issues.
Just a quick head’s up that the FormSpring office will be closed on Friday, July 3rd as we celebrate Independence Day.
If you have any questions, please send us a message or leave a voicemail at 800.845.6697. We’ll try to respond as soon as possible Monday morning. Have a great weekend!
We will be migrating the FormSpring site and application to a new hosting platform on Sunday, June 21st from 1:00am – 2:00am Eastern time. During this window we expect less than 5 minutes of actual downtime. With any downtime a maintenance message will be displayed when viewing a form or using the application.
We wanted to provide a full update on the service problems that FormSpring experienced today. On Tuesday, May 26, 2009 we experienced a number of outages over the course of approximately 2 hours that led to downtime of the FormSpring site, affecting your ability to build, view or submit forms. The first outage happened at 10:39am EST and intermittent outages or slowness continued until 12:42pm EST.
Update 12:40 (Eastern) You should be able to access your forms and the admin area. We reverted back to our old servers, if you are having issues accessing the site use this IP Address http://66.135.60.102/. There might be a slight delay in everyone accessing the site due to DNS issues
We have experienced some outages today. You can read about them in the Forums and post any questions or comments you might have.
We are up and running and are looking at ways to solve the problem to make sure that they don’t happen again.
We’ll be working on the server on Sunday July 29th between 11pm EST and 11:30pm EST in order to upgrade to the new version we’ve been talking about for a couple weeks now.
There will be some downtime during the upgrade, but we’ll work hard at keeping it to a minimum. Forms will be inaccessible for about 10-15 minutes during that maintenance window, while the administration tool will be down for about the full 30 minutes.
The upgrades went smoothly last night with < 5 minutes of total downtime. However, we just experienced an unrelated problem with the network at our data center which left the site down this afternoon for about an hour roughly between 12:30pm and 1:45pm EST. The source of the problem is unknown, but we’re working on trying to trace the problem and help ensure that it won’t happen again.
Sorry for the short notice, but we will be performing some system updates tonight. We’ve been experiencing some minor system issues that might turn into major ones if not addressed, hence the immediacy of the changes.
We’re currently having a problem with email (about 6pm EST). Any outbound email messages will be queued, but won’t be sent immediately. Once the problem is resolved, messages in the queue will be sent. We do not expect any messages to be lost. Sorry for the inconvenience.
